Privacy Policy

1. Introduction

Copper Kettle Gourmet Soups ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site.

2. Information We Collect

Information You Provide Directly

• Contact information: name, email address, phone number, mailing address
• Payment information: credit card details (processed securely via Stripe)
• Order details: items purchased, quantities, delivery preferences
• Account information: subscription preferences, dietary restrictions, feedback

Information Collected Automatically

• Device information: browser type, IP address, operating system
• Usage data: pages visited, time spent on site, clickstream behavior
• Cookies and similar technologies for site functionality and analytics

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your purchase and account
• Send transactional and promotional emails (you can opt out of marketing)
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations
• Personalize your shopping experience

4. Email Marketing & Communications

When you create an account or make a purchase, we add you to our email marketing list. We use Klaviyo to manage our email communications, which includes order confirmations, shipping updates, promotions, and product announcements.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or managing your preferences in your account. Transactional emails related to your orders will continue to be sent regardless of marketing preferences.

5. SMS Communications

If you provide your phone number and opt in to SMS, we may send you transactional messages about your order status and delivery. Standard messaging rates apply. You can opt out at any time by replying "STOP" to any message.

6. Payment Processing

Payment information is processed securely through Stripe, a PCI-compliant payment processor. We do not store full credit card details on our servers. All payment transactions are encrypted and protected.

For recurring subscriptions, Stripe securely stores tokenized payment information to process future orders.

7. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only with:

• Service providers who assist in fulfilling orders (shipping carriers, payment processors)
• Marketing platforms (Klaviyo) for email and SMS communications
• Law enforcement, if required by law

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Order and customer data are retained for 7 years for accounting and legal compliance purposes.

If you request account deletion, we will remove your personal data within 30 days, except where we are required to retain it by law.

9. Cookies & Tracking

Our site uses cookies to enhance your experience, including:

• Session cookies for site functionality
• Analytics cookies to understand site usage
• Marketing cookies for personalized content

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

10. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications

To exercise these rights, please contact us at copperkettlesoups.com.

11. Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is completely secure.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the site constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Copper Kettle Gourmet Soups
copperkettlesoups.com