Terms of Service

1. Agreement to Terms

By accessing and using this website (copperkettlesoups.com) and making purchases, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the site.

Copper Kettle Gourmet Soups reserves the right to modify these terms at any time. Your continued use of the site following the posting of revised Terms means you accept and agree to the changes.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on our website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to decompile or reverse engineer any software on the site
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server

3. Disclaimer of Warranties

The materials on our website are provided on an 'as is' basis. Copper Kettle Gourmet Soups makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

4. Limitations of Liability

In no event shall Copper Kettle Gourmet Soups or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on our website, even if we or an authorized representative has been notified orally or in writing of the possibility of such damage.

5. Accuracy of Materials

The materials appearing on our website could include technical, typographical, or photographic errors. Copper Kettle Gourmet Soups does not warrant that any of the materials on our website are accurate, complete, or current. We may make changes to the materials contained on our website at any time without notice.

6. Product Information & Availability

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, pricing, or other content on our website is accurate, complete, or error-free.

Products are subject to availability. If a product is unavailable after you place an order, we will notify you and offer alternative options or a full refund.

7. Pricing & Payment

All prices are in USD and are subject to change without notice. We reserve the right to limit quantities and refuse orders. Payment must be received before your order is processed and shipped.

By providing payment information, you authorize us to charge your payment method for the full order amount, including applicable taxes and shipping costs.

8. Subscriptions

Recurring subscription orders will automatically charge your payment method on your chosen schedule (weekly, biweekly, or monthly). You may pause or cancel your subscription at any time through your account dashboard.

Cancellations must be made before your next billing date to avoid the charge. We will not process refunds for charges already processed.

9. Shipping & Delivery

We ship throughout the continental United States. Shipping times and costs are calculated at checkout based on your location and order contents.

We are not responsible for delays caused by carriers or unforeseen circumstances. Orders are shipped frozen and may arrive partially thawed. It is the customer's responsibility to immediately refrigerate or refreeze upon delivery.

Risk of loss transfers to you upon delivery to the carrier. If you experience damage or loss, contact your carrier and notify us within 48 hours of delivery.

10. Returns & Refunds

Due to the perishable nature of our products, we do not accept returns of opened or consumed items. If you receive damaged or spoiled products, please contact us within 48 hours of delivery with photos for documentation.

Refunds for defective products will be issued to your original payment method within 7-10 business days of approval. Replacement orders may be shipped at no charge at our discretion.

11. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and password. You agree to accept responsibility for all activities that occur under your account.

You must be at least 18 years old to create an account and make purchases.

12. Intellectual Property Rights

All content on our website, including text, images, logos, and product designs, is the property of Copper Kettle Gourmet Soups or our content suppliers and is protected by copyright and trademark laws.

You may not reproduce, distribute, or transmit any content without our prior written permission.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party websites is at your own risk and subject to their terms of service.

14. User-Generated Content

If you submit reviews, comments, or feedback on our website, you grant us the right to use this content for marketing and promotional purposes without compensation or attribution.

You agree not to submit content that is offensive, defamatory, illegal, or violates the rights of others.

15. Prohibited Conduct

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Engage in harassment, abuse, or threats
• Attempt to gain unauthorized access to our systems
• Introduce viruses, malware, or harmful code
• Engage in any form of fraud or deception

16. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States, and you irrevocably submit to the exclusive jurisdiction of the courts located in that jurisdiction.

17. Dispute Resolution

Any dispute arising from or relating to these Terms of Service or your use of our website shall be resolved through good faith negotiation. If negotiation fails, disputes may be subject to binding arbitration or court proceedings at our discretion.

18. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, or if not possible, severed, and the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Copper Kettle Gourmet Soups regarding your use of our website and supersede all prior agreements and understandings.

20. Contact Us

If you have questions about these Terms of Service, please contact us at:

Copper Kettle Gourmet Soups
copperkettlesoups.com